FAQs
1. How does the Art Wizard Program work?
2. How are the products produced?
3. What type of organisations can participate in the fund raising programme?
4. Are there any restrictions for what can be printed?
6. Can you create custom artwork or fix images?
7. I don't have a digital image, can I get one?
8. How do I place an order and pay?
9. Do we have to be registered as a charity to participate in the fund raising programme?
11. Can I combine the payments for more than one child?
12. Will the artwork be changed?
1. How does the Art Wizard Programme work?
We're dedicated to preserving memories and in particular those that mark milestones throughout life. Schools and other qualified organizations can apply to participate in our fund raising program "Art Wizard". The program allows children to create a structured piece of artwork during class time and then parents are able to purchase a variety of quality products with their child's artwork permanently printed on. Contact Us for more information.
2. How are the products produced?
Products are produced at our location in Essex. Most of the items are put through a specialized chemical process (dye sublimation) to transfer the digital image into the surface of the product. This process is used for the majority of products, but we also use direct heat transfer for items that are not suitable for dye sublimation. Sublimation produces a crisp, clean and long lasting memory or message.
3. What type of organisations can participate in the fund raising programme?
We are happy to help most organizations that have a genuine need to raise funds for their organisation. Please Contact Us to see if we can offer you our Art Wizard Programme.
4. Are there any restrictions for what can be printed?
For the best results, we recommend printing on to a white or pale surface. For the best print results, we use a sublimation process which chemically alters the surface of the product, embedding the digital image into the product itself. If the product is dark, then the dyes will not show up clearly. Shiny and metallic/reflective colours will also not reproduce well. We can only print onto the products that we sell. We will try to find new products for special requests.
Due to the nature or custom printed products, we can only accept returns if the item was received in a faulty condition.
6. Can you create custom artwork or fix images?
Yes, we can design logos and images to your specifications. Photos can be touched up. Basic image/photo fixes are £5. We're happy to discuss specific needs. Please Contact Us for further details.
7. I don't have a digital image, can I get one?
We can scan your printed image or artwork and create a digital image. We can touch-up the image and make changes to it before printing on to products. We will return original image with your order. Not all images will scan and reproduce as high quality, but we're happy to have a look and try to see what we can get to work for you.
8. How do I place an order and pay?
Please contact us via phone or our contact form to place an order. We will discuss your order with you, arrange for your image(s) to be emailed to us, and then we will issue an invoice. We accept payments online from major credit and debit cards, and cheques can be sent to us. Payment is due upon receipt of the invoice and before the order is printed.
9. Do we have to be registered as a charity to participate in your fund raising programme?
No, you do not have to be registered as a charity to raise money for your organisation through our Art Wizard Programme. We will consider all requests from legitimate groups and organisations.
10. My child is participating in the Art Wizard programme and I'd like to know if I can make a special request?
Yes, we do take special requests. I.E. If you would like your child's name added to their artwork then we can do that. If you have more than one child creating artwork, then we can add both pieces to one mug for an addition charge. Contact us to discuss all special requests.
11. Can I combine the payments for more than one child?
Yes, if you have more than one child with artwork, you can combine the orders to make one payment. Please still complete one order form per child so that there's no confusion on which products go with each piece of artwork.
12. Will the artwork be changed?
No, the original artwork created will not be changed in any way. During the reproduction process, the image will be scaled down to fit the item it is to be printed on to and any excess unused paper around the edges may be digitally cropped. The final printed product might show variations in shades of colour and could have a white border to fit the image on to the product.